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Fulfilment is a logistics model that ensures handling of orders from A to Z - from storage, through order completion, control of compliance of the goods with the order, shipping and delivery to the recipient, to handling returns and complaints. In practice, it looks like that the customer delivers his goods to us. We integrate with his online store or platforms through which he sells, and upon receipt of the order, we prepare the package and send it to the recipient's address in the country or abroad.
Additionally, in Novazone, as part of the fulfilment service, the goods in our warehouse can be made available on popular sales platforms in Poland or in the offer of online stores with which we cooperate. This network of our business partners is constantly growing, thanks to which Novazone customers, in addition to logistics services, will have unlimited opportunities to increase sales of their goods.
Absolutely! You save on storage space, staff maintenance and gain access to a wide market. Such a reduction of fixed costs cannot be unprofitable. Now we also have a 0 PLN promotion for storage or preparation for shipment (in the case of furniture - also free transport), so you can actually save on staff costs. And you can use the saved money for business development or any other purpose.
Yes, as part of the fulfilment service, there is a greater chance of selling goods, because the goods stored with us can additionally be made available in various distribution channels. And more distribution channels mean open doors to new customers interested in purchasing.
Fulfilment is for small, medium and large sales and distribution companies. Our offer is directed in particular to smaller companies, because we want to give them a chance to compete with the biggest ones and support them in development. And all this thanks to providing them with logistics services tailored to e-commerce giants.
How to start cooperation in the fulfilment model? For how long do we sign a contract?
We start cooperation with signing a contract. We do not impose the duration of the contract. The customer decides on this and may terminate the contract at any time with the observance of the 30-day notice period.
Our warehouse is located in a special economic zone (approx. 1 hour from Wrocław), perfectly connected with other parts of the country and Europe. Close to border crossings with Germany and the Czech Republic. Thanks to this location, we can efficiently carry out shipments in Poland and various European countries.
Our warehouse is modern and has all the necessary facilities to safely store various types of goods, including furniture, cosmetics, dietary supplements, consumer electronics and food products that do not require refrigeration. The goods are stored on pallets or shelf racks, depending on their size. The warehouse has various approvals (eg. Sanepid) and is equipped with systems that ensure the maintenance of appropriate humidity and temperature for the storage of goods.
Yes. There is a monitoring system installed in the warehouse, and all goods received on it are covered by insurance against damage or unfortunate events. You can give us your goods without any worries.
Thanks to a modern warehouse system and barcodes on goods, we accurately locate the products included in a given order. Prepared packages are checked three times before shipment, which ensures the elimination of any mistakes and its compliance with the order.
Yes. Through the convenient Warehouse Manager application, all orders can be tracked online in real time and thus determine what is currently happening with a given order. The application also allows you to manage goods and a constant overview of inventory. With system integration, such information will be transmitted to the store or the customer's system on an ongoing basis.
Yes, the shipment can be carried out on the basis of our client's courier contract. In this case, it is enough to report our address as an additional parcel collection point from the courier and provide us with the necessary data to generate waybills.
Yes, we carry out domestic and foreign shipments to nearly 150 countries around the world. A sample list of countries can be found in the price list, which can be obtained by contacting us.
No, we provide such opportunities at no extra charge. You decide on the price of the displayed products for end users (B2C) and set the price at which Novazone will buy the product from you. Remember that the greater the difference between the prices, the more opportunities to make your products available in different channels. Our business partners also participate in the sale between us and the end customer and must add their margin to the price. Contact us for more details.
We settle accounts with our clients for the services provided on a monthly basis, based on the invoice issued for the services provided. The payment date is set in the contract.
System integration is a method of creating automatic communication between our client's online store and our warehouse system. Thanks to this, you do not have to manually add orders in our customer panel. Our client will be kept informed about each order and will automatically receive, for example, a bill of lading number or the status of each order.
We are able to integrate with almost any e-commerce platform.
Dropshipping is a logistics model in which the shipment of goods is carried out directly from the warehouse of the warehouse after its purchase in the online store by an individual customer. So there is no need to rent a warehouse or invest in products before selling them.
Dropshipping allows you to save on warehouse costs or hiring warehouse workers, and at the same time does not require investing in the goods before selling them. It is therefore already profitable for these reasons. How much you can earn from dropshipping depends on each online store that works in this way. The more a given store sells goods, the more favorable prices can be obtained in the warehouse. This, in turn, will translate into profitability in dropshipping sales.
Dropshipping is dedicated to all entities selling goods over the Internet - both for beginners and those who have been operating online for a long time.
By already using our fulfillment services, only the notification of this fact is required to start cooperation in dropshipping. We will launch this service without the need to sign any additional contracts.
When an order with goods purchased by an individual customer appears in our panel, it is prepared and then sent from the warehouse or our warehouse directly to the customer.
Inventory status is updated online and you can check it anytime in real time using the Warehouse Manager App.
Integration orders are automatically received by us. We ship them on the same day, if we receive paid orders by 1 p.m. Exceptions are "made to order" products (e.g. furniture), which we ship within 14 days or more, regardless of the time of placing and paying for the order. The condition for shipment is payment for the order.
As a standard, courier services are provided by DHL and GLS, as well as parcels sent by InPost parcel machines. It is possible to launch other forms of shipment DHL parcelshop or Parcels in RUCH. We also offer the possibility to send goods on the client's courier contract. In this case, it is enough to register our address as an additional parcel collection point with a courier and provide us with login details or an API key. Our address to be indicated to the courier company is: ENAN S.A., 4 Strefowa Street, 58-200 Dzierżoniów.
Yes, we ship products abroad using DHL and GLS courier services.
Omnichannel - also known as multi-channel sales, is a holistic approach that integrates all online and offline sales channels, ensuring a high standard of service, which translates into greater customer satisfaction and loyalty.
Omnichannel is a strategy that allows you to build customer loyalty and remind them of yourself before, during and after the purchase. Thanks to gaining the customer's loyalty, we can count on him to return to our store and recommend us to others. More satisfied customers means more sales.
In addition to the appropriate adjustment of the offer to their needs, the provision of logistics services at the highest level helps in gaining customer loyalty. Therefore, it is important to bet on a logistics operator that supports omnichannel.
Cross-docking is a distribution system that omits the stage of storing goods. In practice, this means that the goods are delivered to the warehouse, and then reloaded and shipped to the final recipient.
Cross-docking offers many benefits, including:
• Minimisation of storage needs and costs
• Minimisation of logistics costs related to the handling of single goods
• More efficient and faster supply of distribution points
• Faster transfer of goods from supplier to customer
Cross-docking is a solution that works well for various entities. Due to its specificity, it is most often used by retailers.
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